Privacy Policy
Effective date: 12/04/25
Caledonia Environmental (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us via our website: https://caledonia-environmental.co.uk.
1. Who We Are
Caledonia Environmental is a field service company based in Scotland, specialising in sewage treatment plant servicing. For data protection purposes, we are the “data controller” of the personal data we collect.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information (name, email address, phone number, business address) via contact forms and job reporting tools
- Service Details (e.g., property location, site-specific issues)
- Technical Data (IP address, browser type, device info) through analytics tools
- Any other information you voluntarily submit via forms or communications
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries or service requests
- Schedule and manage engineering site visits
- Improve our website and services
- Maintain internal records
- Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, the legal bases for processing your data include:
- Consent – where you have given explicit permission
- Contract – to perform a service you’ve requested
- Legal obligation – for compliance with legal requirements
- Legitimate interests – to operate and improve our business
5. Third-Party Services
We may share your data with trusted third-party services strictly for operational or analytical purposes:
- Google Analytics – website usage analytics
- Google Forms & Google Workspace – job reporting, data storage
- Email providers – to respond to your enquiries
All third-party providers are required to keep your data secure and process it in accordance with UK GDPR.
6. Cookies
We use cookies and similar technologies to improve your browsing experience, analyse site usage, and help us deliver better service.
Types of cookies we use:
- Strictly necessary cookies: Enable core functionality such as security, network management, and accessibility. These are always on.
- Analytics cookies (e.g. Google Analytics): Help us understand how visitors interact with the site. These are only set if you accept them.
- Functionality cookies: Remember preferences like form inputs across sessions.
When you visit our website, you’ll be asked to accept or decline non-essential cookies via a cookie banner. You can also disable cookies at any time by adjusting your browser settings.
To find out more about how Google uses data when you use our site, visit: https://policies.google.com/technologies/partner-sites
7. Data Retention
We retain your personal data only for as long as necessary:
- To fulfil the purposes outlined in this policy
- To comply with legal or regulatory requirements
- For internal record-keeping (typically up to 6 years)
8. Your Data Protection Rights
As a data subject under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Object to or restrict certain types of processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, email us at: info@caledonia-environmental.co.uk
9. Data Security
We take appropriate technical and organisational measures to secure your data, including secure hosting, access controls, and encryption where necessary.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.
11. Contact Us
For any privacy-related questions or data requests, please contact:
Caledonia Environmental
Email: info@caledonia-environmental.co.uk
Website: https://caledonia-environmental.co.uk
Location: Scotland, United Kingdom